Frequently asked questions
Please note that most issues can be solved by uninstalling the app, then reinstalling – this ensures you are on the latest version of the app with all the current offers and features.
- Forgotten password? Simply click the forgotten password link on the log-in page to the app then check your email to reset your password.
- I want to switch off auto-renewal – Please open your App > ACCOUNT > uncheck the auto-renewal box.
- Where is my ‘add a friend‘ code? When you purchase a membership with an ‘add a friend’ an email is automatically generated to your account. This email contains a unique voucher code for you to give to the lucky recipient. Sometimes this may go to your junk folder.
- ‘Offers Near Me’ feature not working– Please check the GPS settings on your phone for the Local Advantage app. You may need to enable this in the ‘settings’ options on your phone.
- ‘No Internet Connection’ error message – Please uninstall then reinstall the app. You are on an outdated version that needs replacing.
- Invalid login showing – Are you logged into another device? Your account can only be used on one device. Please also check you are using the correct email address.
- I have a new phone and the app transferred over but isn’t working correctly. Make sure you have logged out of the app on your old phone, if still having trouble then please uninstall the app and reinstall – then log in using your account email and password.
- My auto renewal didn’t work and I want to rejoin. Simply open the app, log in and follow the prompts to select your chosen membership option, and enter your payment details.
- If I renew my membership early will I lose my remaining days?? Nope, your account will simply add the additional days you have paid for. For example, if you have 100 days remaining and purchase a new 365 day membership you will have 465 days remaining.
- I think some offers are missing on my app. Please ensure you have the latest version of the app and have been connected to Wi-Fi so all offers have synced. Please visit your app store to update app to the latest version.
- MY SAVINGS RECORD: Do I need to enter the exact savings amount? That is up to you. It is fine to round up/ down – this feature is to give you a guide on how much your membership is saving you. If you make a mistake you can go into the Account page> Savings Activity and edit the amounts on your most recent redemptions.
For any other questions please don’t hesitate to get in touch – email [email protected] or call 0433 115969 during business hours.