Frequently asked questions
Please note that the VIEW ALL OFFERS page may take up to 25 seconds to load on the app. Typing the business name in the search bar will give an instant result if you know what you are looking for! We are working on improving the speed and thank you for your patience.
- Forgotten password? Simply click the forgotten password link on the log-in page to the app then check your email to reset your password.
- I want to switch off auto-renewal – Please open your App > menu > MY ACCOUNT > uncheck the auto-renewal box and save your changes.
- Where is my ‘add a friend‘ code? When you purchase a membership with an ‘add a friend’ an email is automatically generated to your account. This email contains a unique voucher code for you to give to the lucky recipient. Sometimes this may go to your junk folder.
- ‘Offers Near Me’ feature not working– Please check the GPS settings on your phone for the Local Advantage app. You may need to enable this in the ‘settings’ options on your phone.
- Only showing the option to join SW – Please visit your app store to update app to the latest version.
- Whoops I have joined the wrong region… please email firstname.lastname@example.org with your details so we can amend the region for you.
- How do I join both regions? You will need an account for each region (using a different email address). To switch between regions simply log out of the region you are in and log in using your account details for the region you want to use.
- Invalid login showing – Are you logged into another device? Your account can only be used on one device. Please also check you are using the correct email address.
- I have a new phone and the app transferred over but isn’t working correctly. Make sure you have logged out of the app on your old phone, if still having trouble then please uninstall the app and reinstall – then log in using your account email and password.
- My auto renewal didn’t work and I want to rejoin. Simply open the app, log in and click the red JOIN NOW button, and enter your payment details.
- If I renew my membership early will I lose my remaining days?? Nope, your account will simply add the additional days you have paid for. For example, if you have 100 days remaining and purchase a new 365 day membership you will have 465 days remaining.
- I think some offers are missing on my app. Please ensure you have the latest version of the app and have been connected to Wi-Fi so all offers have synced. Please visit your app store to update app to the latest version.
- MY SAVINGS RECORD: Do I need to enter the exact savings amount? That is up to you. It is fine to round up/ down – this feature is to give you a guide on how much your membership is saving you. If you prefer not to use this feature, then you can switch it off in your menu settings. If you make a mistake you can go into the menu settings > MY SAVINGS RECORD and edit the amounts.
For any other questions please don’t hesitate to get in touch – email email@example.com or call 0433 115969 during business hours.